Reference

Terms That Govern Your Account on r2vip

Your use of r2vip is subject to these terms, which set out how your account operates, what we expect from you, and how we handle your data. Access and eligibility depend on local law and are available only where permitted in your region.

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HOW WE HANDLE YOUR DATA

Data Practices and Account Security

We take a straightforward approach to data: collect what is needed to run your account, keep it secure, and give you clear ways to access or correct it. Here is how each area works in practice.

Data Storage and Retention

Account data — including your registered contact, wallet links to DANA, OVO, or GoPay, and transaction history — is retained for the period required by applicable law, then deleted on schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account.

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store card numbers; wallet payments via DANA, OVO, and GoPay are tokenised at the provider level.

Your Rights and Requests

You can request a copy of your account data, ask us to correct inaccurate details, or request deletion by contacting support. We process these requests in line with applicable local data law.

How These Terms Apply to Your Account

r2vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and r2vip when you open an account and use the platform. By registering, you confirm that you meet the eligibility requirements under the laws of your region. We operate under jurisdiction-dependent conditions, which means certain features — including wallet

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connections to DANA, OVO, and GoPay — are available only where local law permits. Your account data, transaction records, and session activity are processed in line with our data retention policy. We do not share your personal details with third parties for marketing without your consent.
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Any changes to these terms will be communicated through your registered account contact. If you continue using the platform after a policy update, that constitutes acceptance of the revised terms. For account-specific queries about how these terms apply to your DANA, OVO, or GoPay wallet activity,
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reach our support team through the contact paths listed on this page. Players in Bandung and across Indonesia can access the full terms through the account portal at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About These Terms

If you have questions about how these terms apply to your account, want to request a data correction, or need to flag a compliance concern, our support team handles legal queries through the channels below. We aim to respond to formal data requests within the timeframe required by applicable local law.

Team online

Account Support Chat

Open a chat from your account dashboard to raise a legal or data query directly. Our team handles these separately from general account help.

Email Contact

Send a written request to our support address for formal data access, correction, or deletion requests. Include your registered account details for faster handling.

Help Centre

The Help Centre contains a dedicated legal and policy section where you can find the current version of these terms and submit a query without logging in.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms work in practice. If yours is not here, reach us through the contact paths above.

These terms apply to anyone who opens an account on r2vip. Eligibility depends on your location and local law. Access is available only in regions where the platform is permitted to operate.

Contact our support team via chat or email with your registered account details. We will process your data access request in line with the timeframe required by applicable local law.

Yes. Submit a deletion request through account support. We will remove your personal data from active systems, subject to any retention obligations required by law or ongoing account activity.

Each wallet transaction is logged against your account session and retained per our data policy. You can view your transaction history in the account portal at any time.

We notify you through your registered contact when terms are updated. Continuing to use your account after the effective date of a change means you accept the revised terms.

Use the email contact path listed on this page for formal written requests. Include your account ID and a clear description of your query so we can route it to the right team.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on r2vip

Data Practices and Account Security

Data Storage and Retention

Cookie Use

Account Security

Your Rights and Requests

Reach Us About These Terms

Account Support Chat

Email Contact

Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 How do I request a copy of my account data?

03 Can I ask r2vip to delete my account data?

04 How are my DANA, OVO, and GoPay transactions recorded?

05 What happens if these terms change?

06 Who do I contact for a formal legal or compliance query?

Legal

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